Your store sells itself.

Despacha is an AI-powered virtual sales agent designed specifically for stores in Venezuela that sell via WhatsApp. It works like an employee who never rests: it instantly responds to every customer message, shows products with photos and prices, answers questions about availability, sizes, or materials, collects payments via Pago Móvil, generates SENIAT invoices, and coordinates delivery — all automatically, 24 hours a day, 7 days a week. You focus on your business while Despacha handles selling.

No. You don't need to know anything about technology, programming, or artificial intelligence. The setup process is very simple: you send us your product catalog (can be an Excel spreadsheet, inventory photos, or even a PDF), give us your Pago Móvil details and delivery zones, and we take care of everything else. We configure the AI, train it with your store's information, and connect it to your WhatsApp number. Within days your store is selling on its own.

When a customer decides to buy, Despacha automatically sends them your Pago Móvil account details (bank, phone, ID) along with the exact amount in bolívares calculated at the current BCV rate. The customer makes the transfer and Despacha handles verification. Unlike other systems that only check the receipt image — which leaves you vulnerable to fake or edited screenshots — Despacha validates the payment directly with the bank to confirm the money was actually received in your account. It verifies the amount, reference, and that the transaction completed successfully. Only when the bank confirms receipt of payment does Despacha mark the sale as paid, notify the customer, and proceed with invoicing and delivery. If the payment can't be verified, it clearly informs the customer to retry. All of this happens in seconds, without your intervention and with the peace of mind that every payment is truly confirmed.

Yes. Every invoice generated by Despacha complies with SENIAT requirements for tax invoices in Venezuela. It includes all mandatory fields: issuer data (your store), buyer data, correlative invoice number, issue date, detailed product or service descriptions, quantities, unit prices, tax base, VAT calculation (16%), and total amount. The invoice is automatically generated upon completion of each sale, sent to the customer as a PDF via WhatsApp, and stored in your dashboard so you can keep your accounting up to date effortlessly.

Yes, MercadoLibre integration is available in the Business plan. Once connected, Despacha synchronizes your inventory in real time between WhatsApp and MercadoLibre. This means if you sell a product via WhatsApp, the stock automatically updates on MercadoLibre — and vice versa. You'll never have the problem of selling a product that's no longer available. You can also manage prices and descriptions from a single place, eliminating the duplicate work of keeping two platforms updated separately.

Despacha is trained with all your store's information, but we know there are situations that require a human touch — a sensitive complaint, a very specific product question, or a special price negotiation. In those cases, Despacha detects that it doesn't have enough information to give a good answer and escalates the conversation directly to you via WhatsApp. You receive a notification with the complete conversation context so you can continue where the AI left off. You always maintain full control of your business.

Despacha automatically checks the official rate published by the Banco Central de Venezuela (BCV) several times a day. Each time the rate updates, Despacha instantly recalculates all your catalog prices in bolívares. This means when a customer asks about a price at 10 AM, they receive the exact amount at the current exchange rate. You don't need to check the BCV website or update prices manually — Despacha ensures your customers always see the correct, updated price.

Yes. We're currently in pilot program and offer completely free early access to the first stores that register. This means you can try Despacha with your real store, see how it serves your customers, and measure results before committing to a payment plan. We don't ask for a credit card and there's no commitment. Contact us via WhatsApp or through the form on this page and we'll help you set everything up so you can start selling within days.

Currently Despacha is available exclusively in Venezuela. It's designed specifically for the Venezuelan market with Pago Móvil integration, SENIAT invoicing, BCV rate, and delivery coordination with motorcycle couriers. Every feature is adapted to how Venezuelans buy and sell via WhatsApp.

A regular chatbot responds with predefined messages based on simple rules. Despacha is a complete AI-powered sales agent that understands the context of each conversation, shows products with photos and prices, processes Pago Móvil payments by verifying directly with the bank (not with screenshots), generates SENIAT tax invoices, syncs inventory with MercadoLibre, and coordinates deliveries. It's the difference between an answering machine and an expert salesperson who knows every product in your store.

Initial setup takes just a few days. You only need to send us your product catalog (can be an Excel file, inventory photos, or a PDF), your Pago Móvil account details, and your delivery zones. The Despacha team handles configuring and training the AI with your store's information. No technical knowledge or installation needed.